FAQ

It’s easy…use some water and your hands to work up a good lather with your Zum Bar or rub the Zum Bar directly on your wet, naked body.

Our products are never tested on animals, only our lovely human bodies at the Zum Factory. Join in on the Zum R&D by ordering Zum Lab products! Before Zum products get their big break, they pay their dues in the Zum Lab. These are the stars in the making and they’re yours for the taking. 

All Zum products are vegan except Zum Bars (goat's milk), Zum Kisses (honey) and Zum Body Balm/Zum Rub (goat's milk).

All Zum products are vegetarian.

All Zum products are gluten free except Zum Body lotions (oat bran extract) and Oatmeal-Lavender Zum Bar (oatmeal). Rosemary extract is gluten free and contains soy.

All of our bars and lotions are safe to use on your entire body.

All Bundle Box and Pound Bag scents are picked out in a variety of combinations by us, for you. These products are not customizable, but rest assured you’ll get a great mix of scents in these products! 

Stumped on a scent you received? Send us a snapshot of the soap in question to thegoat@indigowild.com and we’ll identify it for you!

We love deals just as much as you do, but only one promo code may be used at a time. Be sure to keep an eye out for special promotions in our emails where you can take advantage of a special pricing deal, BOGO, and more.

Chances are you haven’t met the requirements of the code or it has expired. Requirements may include: an order of $X or more or specific items required to be in your cart. If you are trying to use a code for a free product please be sure the free product is in your cart at time of checkout.

Only one promo code may be used per order. You little trickster! If you try to enter more than one, you will not receive multiple discounts on your order. Other options for why a promo code isn’t working is that it may be expired, you may not be satisfying the requirements of the offer, or you are entering an invalid code. 

PLEASE NOTE: Subscription items are not valid for discounts and cannot be used to go towards a discount total.

Subscription items already score a recurring 5% discount. No other discount codes can be used on top of this recurring discount. 

Recurring orders can be changed in your Zum account dashboard. Need more help? Email us at thegoat@indigowild.com.

Any changes or cancellations to a subscription product need to be made 48 hours prior to your next order date. You will receive an email notification about upcoming orders. After this, no changes can be made as your order is already being packed by our Zummers!

Log into your Zum Account by clicking the person icon in the top right corner and head to your dashboard. There's a purple plus sign button at the bottom of all active subscriptions that will allow you to add recurring or one-time products to an upcoming subscription order.

Zum Bar Soaps, Hand Soaps, Laundry Soaps, Mists, Lotions, and Glows are all available to subscribe to!

Spend $50+ and your order ships for FREE!*

• *Free shipping is not available for Hawaii, Alaska, and all other U.S. Territories. All orders shipped to Hawaii, Alaska, and U.S. Territories will be charged an additional $34.95 to cover shipping & handling costs. Please allow approximately 10 business days for your shipment to arrive.
• Any orders to Hawaii, Alaska, and U.S. Territories that include Zum Laundry Soap will incur a $5.00 per jug additional charge.
• We love the military and ship to APO/FPO addresses through the SmartPost. P.O. Boxes ship SmartPost too. 
• We only ship and deliver Monday through Friday. We like to rest our paws on the weekends.
• We thank you for your order and want to get your goodies to you as fast and safely as we can. We want you to hurry up and enjoy them and order more.

You should receive an email once your package has left the Zum Factory with tracking information and your order will then change to "Complete" in your account. Expect to receive your order in 7-10 business days. 

Are you shipping to Hawaii, Alaska, or the U.S. territories? There is a $20 charge for shipping to these areas.

We currently don’t ship internationally. Although we’d like to, it’s just too far for us to go. Please look for our products at vitacost.com and iherb.com.

It’s like trying to put a beach ball through a doggie-door, it just doesn’t work that great. 

Signing up is easy! Simply create a Zum account by click the person icon in the top righthand corner of the site. It’s free to join. If you currently have an account with us - you’ve already been enrolled in our rewards program so you can kick back, sign in, and start earning Points!

Our rewards program is a tiered program that allows members to earn more perks the more they engage with us. Members receive rewards points for each purchase, that can then be redeemed for money off their next purchase or a Zum freebie.

We took care of that for you! All customers with an active account were automatically enrolled in our rewards program. If you have had more than one customer account with us, please note that only one rewards account was created per person.

The rewards page is your roadmap to all your points and perks. You can access all your info by logging into your Zum account dashboard.

You will only receive points for purchases made after creating your rewards account. Make sure to create an account before placing an order so you can receive points!

Absolutely not! Sign up is 100% free, and it will never cost you anything to earn points.

Exchanging your points for great rewards couldn't be easier! Simply log into your Zum account or add a reward at checkout if you have enough points!

Your points will expire after one year of inactivity. Inactivity includes not interacting with our program i.e., redeeming points, placing an order, etc.

Reward points do not show up until your order is fulfilled.

If you order has shipped and you still have not received points: Double-check you were signed into your rewards account and didn’t accidentally check out as a guest. You must be logged in when making purchases to earn points. If you have done this in error, contact us at thegoat@indigowild.com to help apply your points to your account. You also won’t receive points if you return your purchase or your purchase is canceled for any reason. Please note that any points you earn on a purchase you later return will be deducted from your point balance.

There are a couple of scenarios that could have triggered the error message.

• There was a mistype in one of the email addresses that you entered or you forgot to put commas between multiple emails to separate them. To eliminate confusion over what occurred, we recommend that you go back and enter each email address one at a time, clicking ‘send’ after each one rather than uploading them all at once.
• If the email address you are entering is already associated an existing Zum account that friend is not eligible to receive this discount.

Thank you so much for sharing us with your friends!  We really appreciate it.  Referred friends must be a first time customer in order for both of you to receive the referral rewards.  In addition, the referral must be initiated through our rewards referral box on your personal rewards page or through the use of your unique referral link also found there. Points will be added to your account as soon as your friend completes their first purchase on our website.  When this happens you will receive an email letting you know that one of your referrals made a purchase using your code and that a reward was added to your account.  You can also check your ‘Rewards History’ to see a list of any points that you have received for referrals.

Happy Birthday!  In order for you to receive your birthday bonus on your birthday, you must register your birthday in your Zum account at least 30 days prior to your birthday.  If your birthday falls between the day that you registered and the 30 day waiting period afterwards, you will receive your birthday bonus 30 days after your registration.  This delay is only applicable for the first year that you signed up.  All successive birthday bonuses will be emailed to you on your birthday.  If you register your birthday through your rewards account any time after it has passed in the current calendar year, rewards will not be added to your account until the day of your birthday in the following year.  Remember, the birthday reward is determined by the Rewards member tier that you are part of on the date of your birthday.  If it has been more than 30 days since you registered for your birthday reward and you still have not received the additional points in your account, please contact thegoat@indigowild.com and we will be happy to assist you.

1) Click the person icon at the top right side of our site.

2) Select "create account".

3) Simply follow the prompts to complete setting up your account.

Zum accounts help you manage your subscription products, shipping addresses, and reward points. You can also see your previous order history within your Zum account.