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Any More Natural and You'd Be Naked.

ZUM FAQ:

You've got questions? We've got answers! We hope this Q&A sesh solves your problems, but if you still have more questions feel free to call us at 1-800-361-5686 or email zumchicks@indigowild.com.

Product Questions:

1. How do you use the soap? (We’re not kidding, we’ve gotten this a ton of times)

It’s easy…use some water and your hands to work up a good lather with your Zum Bar or rub the Zum Bar directly on your wet, naked body.

2. Are your products tested on animals?

Our products are never tested on animals, only our lovely human bodies at the Zum Factory. Join in on the Zum R&D by ordering Zum Lab products! Before Zum products get their big break, they pay their dues in the Zum Lab. These are the stars in the making and they’re yours for the taking. After use visit indigowild.com/labreport and play the critic. Give us your reviews and suggestions to get the products ready for their shower scene.

3. Are your products vegan?

All Zum products are vegan except Zum Bars (goat's milk), Zum Kisses (honey) and Zum Rub (goat's milk).

4. Are your products vegetarian?

All Zum products are vegetarian.

5. Are your products gluten-free?

All Zum products are gluten free except Zum Body lotions (oat bran extract) and Oatmeal-Lavender Zum Bar (oatmeal). 
Rosemary extract is gluten free and contains soy.

6. Can I use the bars and lotions on my face?

All of our bars and lotions are safe to use on your entire body.

7. Can I pick the flavors in my bundle box or pound bag?

All Bundle Box and Pound Bag scents are picked out in a variety of combinations by us, for you. These products are not customizable, but rest assured you’ll get a great mix of scents in these products! Stumped on a scent you received? Send us a snapshot of the soap in question to zumchicks@indigowild.com and we’ll identify it for you!

8. I can’t figure out what scent of soap I received.

Stumped on a scent you received? Send us a snapshot of the soap in question to zumchicks@indigowild.com and we’ll identify it for you! You can also check out our Scent Guide to investigate for yourself.

 

Account Questions:

1. How do I create an account?

Visit: https://www.indigowild.com/customer/account/create/ to fill out your information. Once you’ve clicked “Submit” you should receive an email within a few minutes confirming your registration!

2. It says I already have an account created with my email, what do I do?

If there is an account already associated with your email, the easiest way to access this account is by resetting your password. Visit: https://www.indigowild.com/customer/account/forgotpassword/ to enter your email address and receive a password reset email. If you do not receive the email within a few minutes be sure to check your SPAM folder and add “Indigo Wild” to your safe sender list!

3. Resetting my password.

Visit: https://www.indigowild.com/customer/account/forgotpassword/ to enter your email address and receive a password reset email. If you do not receive the email within a few minutes be sure to check your SPAM folder and add “Indigo Wild” to your safe sender list!

4. I’m stuck in a loop, HELP, what do I do?

Sometimes we all get stuck in a neverending loop that seems like it’s leading us to a black hole in the Zum Galaxy. If it says you’ve already created an account, first try resetting your password. If you are still spinning, feel free to use one of your lifelines to call us and we’ll help you out here at the Zum Factory. Remember, you can always check out as a guest or call us at 1-800-361-5686 M-F: 9-5 and we’d be happy to help you!

 

Promotions/Promo Code Questions:

1. Can I use more than one promo code at a time?

We love deals just as much as you do, but only one promo code may be used at a time. Be sure to keep an eye out for special promotions in our emails where you can take advantage of a special pricing deal, BOGO and more AND enter a promotion code.

2. Why does it say “promo code is invalid”?

Chances are you haven’t met the requirements of the code or it has expired. Requirements may include: an order of $X or more or specific items required to be in your cart.

3. Why is my promo code not working?

Only one promo code may be used per order. You little trickster! If you try to enter more than one, you will not receive multiple discounts on your order. Other options for why a promo code isn’t working is that it may be expired, you may not be satisfying the requirements of the offer, or you are entering an invalid code.

4. Why is a free item not appearing in my cart?

If an item is not appearing in your cart after entering a coupon code, please check if you have pressed the “Apply” button and that you have met all of the requirements for the promotion.

 

Gift Questions:

1. How do I gift wrap my order?

The gift wrap option will appear once you enter the checkout area. “Make it a gift” appears under each product. Click “Make it a gift” and fill in the available fields. You can then click “Make it a gift” on other products to add it to the gift box you created or create a new one.

2. How do I include a gift message with my order?

If you’d like to enter your gift message without the addition of gift wrap, please enter it in the “Comments” section at the end of the order process and we’d be happy to write out a gift card for you!

3. Why can’t I use my gift card online?

Gift Cards/Certificates are only redeemable by calling 1-800-361-5686 or by visiting us at the Zum Factory.

Shipping Questions:

1. What is your shipping policy?

Ground Shipping Rates*

Order Total                      Shipping

$0.00-$15.00                        $6.95
$15.01-$30.00                      $7.95
$30.01-$50.00                      $9.95
$50.01-$70.00                      $11.95
$70.01-$100.00                    $14.95
$100.01-$125.00                  $15.95
$125.01 - $149.99                $16.95
$150.00 and above                $0.00 (No matter how much you order!)*

 

*For 2nd Day delivery, please include $28.00 (per delivery address) in addition to the price above. For Overnight delivery, please include $45.00 (per delivery address) in addition to the price above. 2nd Day Air and Overnight orders must be placed before 11:00am CST to ship out the same day that the order has been placed. Mamma won’t let us stray too far from the main roads so we’re not always able to deliver Overnight and 2nd Day Air to some zip codes.

*2nd Day and Overnight Delivery are not available for Zum Whiff Sticks, Zum Clean Granite & Countertop Cleaners, and all 64 oz. Jugs including Zum Clean laundry, Zum Wash, and Zum Oil.

*If sending to multiple addresses, subtotal must be $150 for each unique mailing address.

*Orders shipped to Hawaii, Alaska, and US Territories, $20 will be added to your shipping price. Allow approximately 10 business days for shipment to arrive. Any orders to Hawaii, Alaska, and US Territories that include Zum Clean Laundry Soap will incur an additional $5.00 charge per jug.

*We're sorry, but we are unable to ship Zum Clean Laundry Soap to P.O. Boxes.

*We currently don’t ship internationally. Although we’d like to, it’s just too far for us to go. Please look for our products at vitacost.com and iherb.com.

*We love the military and ship to APO/FPO addresses through the U.S. Mail. P.O. Boxes ship U.S.P.S. too.

*We only ship and deliver Monday through Friday. We like to rest our paws on the weekends.

 

2. Where is my order?

You should receive an email once your package has left the Zum Factory with tracking information and your order will then change to "Complete" in your account. Expect to receive your order in 7-10 business days. If you have not yet received an email and are wondering where in the world your order is, please email dudewhereismysoap@indigowild.com.

3. Why are there extra shipping charges on my order?

Are you selecting 2nd day or Overnight Delivery? Additional charges apply for express shipping. Are you shipping to Hawaii, Alaska or the U.S. territories? There is a $20 charge for shipping to these areas.

4. Do you ship internationally?

We currently don’t ship internationally. Although we’d like to, it’s just too far for us to go. Please look for our products at vitacost.com and iherb.com.

5. Why can’t you ship laundry soap to a post office box?

It’s like trying to put a beach ball through a doggie-door, it just doesn’t work that great.

6. How do I enter a send a package to an address other than mine? (How do I enter a different shipping address than my home?)

You can ship to different addresses one of two ways. First route is to login to your account in the top right corner of your browser and click “Address Book” in the left column. Here you can add addresses to your address book and change your default billing/shipping addresses. Once you are in checkout there will be a dropdown where you can choose from the addresses in your address book for the billing/shipping addresses. If you are checking out as a Guest, you can manually enter a different shipping address during checkout by selecting “Ship to different address” in Step 2 of checkout. You will then proceed to Step 3 where you can enter your shipping information

7. Why do I need a separate order for each shipping address? (I want to send packages to multiple addresses. How do I do that?)

You can send to multiple addresses during one checkout process however, we will split your order into separate orders which each receive their own shipping rate because we are shipping to multiple addresses. To do this, when you are ready to checkout, select “Checkout” from the dropdown by clicking the word “Cart” in the upper right hand corner. This will take you to the Cart/Checkout page. In the purple box on the right side, “Checkout with Multiple Addresses” is located under the orange “Proceed to Checkout” button. You will then need to create an account/login. On the following page, you are then able to select which products go to which address in your address book. You can also enter a new address by selecting the orange “Enter New Address” button.

8. What does “processing” mean on my order?

Your Zum Order will remain “processing” until your package is pulled, packed and out the door to you! You should receive an email once your package has left the Zum Factory with tracking information and your order will then change to "Complete" in your account. Expect to receive your order in 5-7 business days. If you have not yet received an email and are wondering where in the world your order is, please email dudewhereismysoap@indigowild.com.

9. What is your Holiday shipping policy?

Check back soon!