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Any More Natural and You'd Be Naked.

FAQ

Fabulous Ape Quotes...Forgetful And Quixotic...Fluffy Animal Quotient...Frequently Asked Questions? You decide.

 

1) Is your soap made using the Cold Process Method?
2) Why goats milk?
3) Do you use lye in your soap?
4) What is the burn time on your candles?
5) How do you color your soaps?
6) Do you offer free samples?
7) Do you test your products on animals?
8) What are the ingredients in your products?
9) Why does it cost more to shop directly through you?
10) What do you use as preservatives?
11) Where does shea butter come from?
12) What is the shelf life of your products?
13) What is the best soap for my face?
14) Do you have any vegan products?
15) Some retailers don't charge for shipping. Why is your shipping so high?
16) Do any of your products contain phthalates?
17) Where did you get the name "zum"?

 

1) Is your soap made using the Cold Process Method? [ top ]
    Yes, we make soap the old fashioned way-from scratch. Zum Bars are made from a combination of fats (natural oils) with a lye solution until a process of saponification takes place. Saponification is a chemical process, which converts a fat into soap by reaction with an alkali (also known as "lye"). Saponification occurs as the raw materials are combined, stirred and neutralized. As a result of this process, a very important by product emerges-Glycerin, which is a natural skin softener and the foundation of all natural soap.  
2) Why goats milk? [ top ]
    Goats milk is naturally ultra-moisturizing. Goats milk soap contains capric, caprylic and capronic acids and natural occurring triglycerides. Otherwise known as good fats. The result is a pH level that is good for healthy human hair and skin, while commercial soap can dry out the skin to the point at which it feels taut and itchy. The oil glands are forced to counteract, overproducing oils in an attempt to rebalance the pH of the skin. The result can be oily skin, clogged pores, blackheads and yuck - pimples.  
3) Do you use lye in your soap? [ top ]
    Yes, we do use lye in our soap making process. We use sodium hydroxide in our soaps. All soaps (excluding detergent bars, which are totally synthetic and chemical laden) are made with lye but no lye is left in the finished soap. Our soaps are balanced so the chemical reaction has the correct amounts of both lye and oil for a balanced reaction. The result is that our soap is very close to neutral.  
4) What is the burn time on your candles? [ top ]
    Our Zum Glow candles burn for approx. 30 hours and the mini Zum Glows burn for approx. 10-12 hours.  
5) How do you color your soaps? [ top ]
    We use ultramarines and iron oxides for our colorants. We never use FD&C colorings in any of our products. All of the colors in the soaps are all scented the same. For instance, with lavender-mint the blue is not lavender and the green is not mint. The same goes for sandalwood-citrus. Both colors are scented the same.  
6) Do you offer free samples? [ top ]
    We love to send samples with all of our orders. Since we are such a small company we just cannot afford the shipping to everyone that calls.  
7) Do you test your products on animals? [ top ]
    We do not test our products on animals. We love to test them on ourselves and our friends and family.  
8) What are the ingredients in your products? [ top ]
    We use the most awesome ingredients made from the earth! We have a full listing of ingredients posted on our website.  
9) Why does it cost more to shop directly through you? [ top ]
    Most of our business comes from retailers. Since they are our bread and butter we try never to compete with them on price. The advantage of shopping with us direct is our full line is available. We also often have crazy experimental things that our soap makers and Tina have concocted that are not yet or never will be available in stores.  
10) What do you use as preservatives? [ top ]
    For the products that require preservatives, we use tocopherol (vitamin e), rosemary oleoresin and potassium sorbate.  
11) Where does shea butter come from? [ top ]
    Our shea butter is extracted from the nut of the Karite tree in Africa. No solvents or hexane are used in this process.  
12) What is the shelf life of your products? [ top ]
    Because our products are all natural it is best to use them up. I've found Zum Bars that I had tucked away in a drawer for two years and they are wonderful! The scent fades over time but it is still a great bar of soap. The lotions should probably be used within a year of the purchase date. Keep all products out of direct sunlight and heat. You can even put them in the refrigerator to extend their shelf life.  
13) What is the best soap for my face? [ top ]
    We highly recommend our Zum Lab Facial Soaps which were created specifically for the face. But of course the Oatmeal-Lavender and the Wee Bar make great facial soaps too. Lemongrass, Tea Tree-Citrus, and Lime-Basil are great for oily skin.  
14) Do you have any vegan products? [ top ]
    Zum Glow, Zum Body, Zum Tub, Zum Mist, Zum Oil, eau de zum, ZAR aftershave tonic and roll-on cologne are all vegan products.  
15) Some retailers don't charge for shipping. Why is your shipping so high? [ top ]
    Unlike amazon.com, Lands End or Pottery Barn we are a very small company and have negotiated the best rate possible with FedEx, which for us is the most economical and efficient way to ship. We feel that our shipping rates are comparable with major catalog retailers. We do not look at shipping as a profit center and actually lose thousands of dollars in shipping costs every year. Which for a company our size really hurts! We are charged extra for every residential delivery along with a penalty if the customer simply lists, for example "Main" as their address rather than "Main Street". There are also fuel surcharges for most deliveries. As we grow and ship more boxes we will be able to negotiate a better rate with FedEx and will definitely pass that on to our customers.  
16) Do any of your products contain phthalates? [ top ]
    No siree. All of our products are phthalate free.  
17) Where did you get the name "zum"? [ top ]
    Zum is simply a play on the word "some". As in "This sure is "zum" bar of soap!"